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FAQ

Phone:

1(855)934-9776

E-mail:

contactus@fixpros.co

Address:

1311 Park St Unit #529 Alameda, CA 94501
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Frequently Asked Questions

  1. What services does Fix Pros offer?
    Fix Pros offers a wide range of property repair services, including plumbing, electrical work, general repairs, painting, landscaping, and more. Our experienced team is equipped to handle various maintenance needs for both residential and commercial properties.
  2. How quickly can Fix Pros address maintenance issues?
    At Fix Pros, we prioritize prompt service. In many cases, small problems can be fixed within a few hours to prevent further damage and inconvenience. We understand the importance of addressing maintenance issues swiftly to avoid escalation. However, some damages may require specific materials that need to be ordered, which could extend the repair timeline.
  3. How do I request service from Fix Pros?
    To request service from Fix Pros, simply fill out our contact form on the website or give us a call during our office hours of 9am to 3pm. If we are unable to answer your call, please leave a message, and we will respond within 30 minutes. For emergency service after office hours, please leave a message, and our field personnel will contact you. Please note that wait times for after-hours service depend on current demand.
  4. Is Fix Pros available for emergency repairs?
    Yes, Fix Pros offers emergency repair services for situations that require immediate attention. Whether it's a burst pipe, electrical issue, or other urgent maintenance problem, our team is available to assist you. Please note that additional fees may apply for emergency service.
  5. What payment methods does Fix Pros accept?
    Fix Pros accepts payment via Venmo, Zelle, and other electronic payment methods, in addition to traditional forms of payment such as credit cards and checks.
  6. Are the contractors at Fix Pros licensed?
    Yes, our founder is a licensed contractor with C10 and general B licenses. Additionally, for trades where licensing is not required, we ensure that our team members are experienced and trained professionals, including electricians, plumbers, and landscapers.
  7. How does Fix Pros handle pricing?
    Pricing for Fix Pros services depends on the scope of work required. During the inspection and estimate process, the owner will receive the charges in writing. We strive to provide the best price possible for our customers while maintaining high-quality service standards.
  8. Does Fix Pros offer any warranties or guarantees on its services?
    Yes, Fix Pros stands behind the quality of our workmanship. We offer warranties and guarantees on our services to ensure your satisfaction. If you encounter any issues after our work is completed, please don't hesitate to reach out to us.
  9. Can I read reviews or testimonials from previous clients?
    Yes, you can read reviews and testimonials from previous clients on our website. We take pride in our track record of satisfied customers and are happy to share their experiences with you.
  10. How can I contact Fix Pros for more information?
    You can contact Fix Pros by filling out our contact form on the website or giving us a call during our office hours of 9am to 3pm. If you need assistance outside of these hours, please leave a message, and we will get back to you as soon as possible.